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Situation: Medical Emergency

What is a wardens role and what can they expect?

As a warden responsible for emergency management it is crucial to be well-prepared and equipped to handle medical emergencies effectively. Medical emergencies are one of the most common types of emergencies a facility and its staff will experience, by understanding and following this guide you will be better equipped to respond promptly, provide necessary care, and ensure the safety and well-being of those in need.

Assessing the emergency

You personally may or may not be first aid certified, and that could affect how you respond to the situation at hand. In either case, before you can begin to control the emergency you need to assess the situation to find out what you are dealing with.

Identify signs and symptoms if possible to determine what kind of medical emergency you are likely dealing with. Is the victim experiencing a heart attack? Heavy bleeding or severe trauma? Respiratory distress? Different medical emergencies will require different approaches. The more familiar you are with common medical conditions the quicker you will be able to organise an effective response.

Size-up the scene. Before providing any assistance you need to check the area for potential dangers and causes. If the medical emergency is being caused by toxic gas or electric shock then rushing in to provide help might only make matters worse.

Triage the victims. If there are multiple injuries the situation may require prioritising who receives attention and care. In general the more serious injuries should be attended to first.


In order to get emergency services to arrive you will need to make sure 000 has been called. When the operator asks if you need fire, ambulance or police, answer 'ambulance'. The operator will ask you several questions, most likely:

  • The address

  • The nearest cross street

  • The nature of the emergency

  • Your name

You will need to stay on the line to provide the operator with details and receive instructions. You may need to delegate someone to wait for the ambulance in a visible location to make sure they can find the emergency.

Once emergency services arrive, provide them with a clear account of the incident, the actions taken, and any pertinent information about the patient's condition. Collaborate closely with medical professionals, following their lead and providing assistance as requested.


Medical emergencies can be traumatic for both the patients and those involved in their care. Offer emotional support and reassurance to the affected individuals. Arrange for follow-up medical attention, counseling services, or any other necessary support to aid in their recovery.

Conduct a debriefing session with the wardens and emergency response team to discuss the incident, identify strengths and areas for improvement, and update the emergency response plan accordingly. Learn from the experience to enhance future emergency management efforts.

Managing medical emergencies as a warden requires preparedness, training, and effective coordination with emergency services and medical professionals. Remember to regularly review and update your emergency response plan and stay current with first aid training to optimize your capabilities as an emergency warden. Your dedication and prompt actions can make a significant difference in saving lives during medical emergencies.

  • Remember that others and the victims will respond to your demeanour and attitude. It may be necessary for you to conceal your own fear or disgust temporarily.

  • Stay calm and on the line with emergency services so you can provide clear updates if the situation develops

  • Familiarise yourself with the location of emergency medical equipment, like first aid kids, trauma kits and AED's

  • Communicate with the individuals affected by the situation. Reassure them, explain the actions being taken, and provide clear instructions if they are conscious and able to understand. Maintain a calm and empathetic demeanor to help alleviate their anxiety and promote a sense of safety and support.